Onsite Printer Repair Contract
We offer annual onsite repair contracts for all makes and models of thermal transfer and direct thermal printer systems. We can offer 2 different packages for onsite support including our Premium Plus printer repair contract.
Annual printer repair contracts provide a fixed cost upfront allowing businesses to budget in advance for potential malfunctions to printing operations, whether these consist of single printers or hundreds of printers spread across multiple manufacturing locations.
The Premium and Premium Plus contracts are offered with a NEXT BUSINESS WORKING DAY response level. This means that the call will be responded to by 5pm on the following working day.
- All engineers travel time to and from site for qualified repair visits
- All labour charges as required to fix the printer breakdown
- The cost and supply of all non-consumable parts*
- As many visits as required throughout the contract period for qualified repairs
- Telephone technical support for printer repair issues
This contract DOES NOT include the cost of visits for fitting consumable parts such as print heads and platen rollers, visits due to media issues, support for labelling software, printer repairs due to malicious damage or issues as a result of operator misuse.
*Consumable Parts
These include the parts on a printer that are high wear items and include the print-head, platen and pinch rollers. In other words these items need changing on a regular basis depending on the volume of media passing through the printer.
- All engineers travel time to and from site for all visits
- All labour charges as required to fix the printer issue
- All labour charges for replacing print-heads and platen rollers
- The cost and supply of all non-consumable parts
- As many visits as required throughout the contract period including visits for media issues
- Telephone technical support for all issues
- 1 visit per year for preventative maintenance on each printer covered
- Support for standard labelling software programs (Ultralbel, GoLabel, Bartender, NiceLabel)
This contract DOES include the cost of visits for fitting consumable parts* such as print heads and platen rollers but does not include the cost of these parts. The contract also includes visits as required due to media issues or printer setup. This contract does not include the cost of visits or repairs for malicious damage.
Ad Hoc Callout
When a faulty printer isn’t covered under an annual printer contract, Ad Hoc call outs allow the printer to be repaired on a call by call basis without the need for a contract. An engineer will be dispatched to assess and, if possible, repair the printer.
A standard call out charge is applied which includes the first half an hour on site. An hourly charge is then applied for every hour (or part of) that the engineer is on site. Half day or full day rate are available to book in advance. Please note that location surcharges may apply depending on location.
Crown Labels aims to have an engineer on site the next working day but this may extend to 3 days depending on contractual workload.
Printer Installations
Our team of engineers can provide printer and equipment installations to suit our customers needs.
Standard Printer Installation
Our standard installation service includes engineer callout, unpacking the printer, printer set up and the connection to a pre-loaded standard labelling software program (non networked). Our engineer will also show the operator the basic printer functions.
Printer And Software Installation
Our printer and software installation service includes the engineer travelling to site, unpacking the printer, printer set up, loading the standard Windows labelling software program onto a local computer (non networked). Our engineer will also show the operator the basic printer functions.
